Terms &
Conditions
Standard Returns
Policy
We want you to be happy with your purchase. If you
are not completely satisfied, you can return the product to us and we will
either repair/replace it, or credit your account, subject to the terms listed
below.
This Policy applies to products bought from Crescent Arms & Tactical
itself and from Third Party Sellers.
Please note that Crescent Arms & Tactical may,
from time to time and at its discretion, restrict the use of the credit in your
account in respect of certain products.
Certain parts of this Policy do not apply to
reconditioned products or used products.
·
Reconditioned or Used
products are items that are offered for sale at a discounted price due to it
having a previous owner and the items may have been used. The conditions of
these products are clearly stated on the items and are purchased at the
discretion of the customer.
*Preparing your products for a return / exchange*
To ensure your request is processed as quickly as
possible you are responsible for the following when returning your products:
·
Package your products
safely and securely for protection during transit;
·
Clearly mark your return
reference number on the outside of the parcel; and
·
Include all accessories and
parts that were sold with the product.
·
Failure to adhere to any of
these requirements could delay the processing of your request or result in its
decline altogether.
You can return any unwanted or defective products
to us, provided the product is packaged securely and returned to us in the
following conditions:
·
If the product is unwanted
or not the correct item, please ensure that the packaging undamaged and unused,
with the original labels and stickers still attached and in its original
packaging.
·
If the product is
defective, or damaged upon receiving your parcel, please ensure that it is
returned with the original packaging, and when processing the refund /
exchange, state clearly what is the issue with the product to ensure a speedy
response.
All electronic and digital products have a 3-month
guarantee, subject to inspection on arrival to the company; with the exception
of reconditioned and used products.
Certain products can be exchanged for a different
size or colour variation, provided that such variation is available (not
available for reconditioned or used products).
Shipping:
Products will be shipped within 1-3 working days via
Courier Guy once payment has reflected.
Shipping prices may vary for outlying areas within
South Africa.
International shipping can be arranged with prices,
shipping times and in accordance to customs laws, varying and subject to the
company's discretion.
Collection can be arranged during business hours,
on week days only, from our Magaliesburg / Mayfair address. *Strictly by
prior arrangements and appointment only.
Returns & Exchanges:
All shipping and handling fees for any returns / exchange will be at the
cost of the customer with the exception of a defective electronic / digital
product.
Once the product is delivered to our company, we
will, at our discretion provide a discounted shipping charge to ship out the
replacement product.
If the product is not available, we will credit
your account with the purchase price of the product within 15 days of the
return (or refund you if that is your preference).
We are entitled to inspect the product to validate
your return / exchange, to ensure the product is returned in the conditions
listed above, in order to process the return / exchange.
A reconditioned product or used product once
purchased and delivered is not available for exchange, returns or refunds.